| Dells had a track record of pleased customers | | | | departments. Dell executives acknowledge the |
| and excellent customer services until recently. The | | | | fact that Dell customer complaints were being |
| ever increasing series of customer complaints | | | | caused due to the slow response level coming |
| indicate that the brand name is suffering major | | | | from their customer support personnel located in |
| set backs in terms of its market repute as a | | | | various countries. For this reason dell shifted back |
| leading company in the computer and printer | | | | most of its customer services to US. They |
| market. Dell clients and customers who had once | | | | retrained their employees and took measures to |
| appreciated the quick response level are | | | | resolve pending customer complaints. |
| somewhat now provoked by the customer | | | | "Dell they are awesome people there. They are |
| service reps who fail to attend their issues and | | | | very helpful Customer Service. I bought a |
| leave them in the open to deal their problems on | | | | Desktop the 2400 One. And I love it. And I had a |
| their own. | | | | problem with it so I called Dell and I told my |
| Contrary to this is the fact that Dell has a | | | | problem to a Person there at Dell. They tried to |
| significantly large list of repeat customers who | | | | get it resolved over the phone then they said let |
| find Dell printer and computer purchases ideally | | | | me just send out these 3 Cd's to get your |
| durable, performance efficient and affordable. | | | | System back and Running like u just got it since I |
| Hence it is true that where Dell has been given | | | | did that with the Cd's I love my Dell 2400 |
| negative reviews by many, the compliments the | | | | Desktop. 2 Months later I bought another Dell |
| company gets out do the complaints. | | | | 2400 and now I am getting ready to buy a |
| One of the reviews at [ says "I use a printer | | | | Handheld/PDA from Dell. There Shipping is |
| once every few days but I require superior | | | | Awesome." Says a review at |
| results. The Dell 1710N does not disappoint. It | | | | Most customers are found to be giving negative |
| produces clear print quality. It produces fast | | | | reviews about the Dell customer service that has |
| copies. For the first time I created two side | | | | been outsourced to India. The Indian customer |
| copies by simply checking the box in the print | | | | service department has been reported for bad |
| options window. The printer did the rest. Very | | | | communication, slow response and most |
| quiet operation. It's almost a great printer..." | | | | significantly the long hold they put the customer |
| Dell being a giant in the computer industry has | | | | on during a phone conversation. |
| been facing certain lags from its tech support | | | | |