| style="font-family: Times New Roman;">A small | | | | Customers will recommend the business to others |
| business is a business that is privately owned and | | | | to expand the business for you. |
| operated, with a small number of employees and | | | | Customers will trust us, because we are willing to |
| relatively low volume of sales. Small businesses | | | | market our products. |
| are normally privately owned corporations, | | | | Customers will try to pay more for the services |
| partnerships. The legal definition of "small" varies | | | | and if there are adjustment in pricing because |
| by country and by industry. In the United | | | | they trust our services and products. |
| Kingdom the Small Business Administration | | | | Customers will talk about the problems of the |
| establishes small business size standards on an | | | | services and products, which help to improve the |
| industry-by-industry basis, but generally specifies a | | | | services and products. |
| small business as having fewer than 100 | | | | Helping an enterprise to enable its marketing |
| employees. Small business is also well suited to | | | | departments to identify and target their best |
| internet marketing because it can easily serve | | | | customers, manage marketing campaigns and |
| specialized niches, something that would have | | | | generate quality leads for the sales team. |
| been more difficult prior to the internet revolution. | | | | Providing employees with the information and |
| Small and medium businesses have always | | | | processes necessary to know their customers. |
| wanted all-in-one small business software for their | | | | For small businesses, customer relationship |
| business management functions. Business | | | | management includes:- |
| software is generally any software program that | | | | CRM processes that help identify and target their |
| helps business increase productivity or measures | | | | best customers, generate quality sales leads, and |
| their productivity. The term covers a large | | | | plan and implement marketing campaigns with |
| variation of uses within the business environment, | | | | clear goals and objectives; |
| and can be categorized by using a small, medium | | | | CRM processes that provide employees with the |
| and large matrix. Customer Relationship | | | | information they need to know their customers' |
| Management (CRM) refers to the methodologies | | | | wants and needs, and build relationships between |
| and tools that help businesses manage customer | | | | the company and its customers. |
| relationships in an organized way. | | | | A major advantage you will gain as a business |
| Software Solutions provides a wide range of | | | | when using Ivyoffice is simply this-when a |
| diverse services to our clients from simple | | | | customer makes contact either by phone or over |
| custom software applications, small web presence | | | | the counter. IvyOffice will instantly pop open your |
| web sites and small handheld (PDA) programs to | | | | customer’s record, gleen the most |
| highly technical software applications, elaborate | | | | relevant information in relation to the |
| database driven web sites and complicated | | | | customer’s preferences and likes and it |
| handheld solution. | | | | prepares you to sell at the time of the contact. |
| Advantages | | | | No other software gives you this remarkable |
| Understand and identify customer needs and | | | | sales advantage. |
| effectively build relationships between the | | | | IvyOffice is a part of IvyOffice10, Cashreflex and |
| company, its customer base, and distribution | | | | Money Reflex group of companies. IvyOffice was |
| partners. | | | | established to create and market software |
| Retaining customers and keeping good relationship | | | | solutions which aid vigorous shareholder value |
| with customers gets many benefits. | | | | growth for small businesses. |